Privacy Policy

Privacy Policy

We are pleased that you are visiting our website. The protection and security of your personal information when using our website is very important to us. We would therefore like to inform you at this point which of your personal data we collect when you visit our website and for what purposes it is used.

This data protection declaration applies to the website of the ticketcounter.eu, which can be reached under the domain ticketcounter.eu as well as the various subdomains ("our website").

Who is responsible and how do I contact you?

Responsible

for the processing of personal data within the meaning of the EU General Data Protection Regulation (GDPR)

ticketcounter.eu
Van Nelleweg 1404
NL - 3044 BC Rotterdam
+31 10 751 6400
info@ticketcounter.nl

Data protection officer

bridge4IT e.K. - Volker Wassermann
Siemensstraße 18
DE - 47608 Geldern
fg@ticketcounter.eu

What is this about?

This data protection declaration meets the legal requirements for transparency in the processing of personal data. This is all information that relates to an identified or identifiable natural person. This includes, for example, information such as your name, your age, your address, your telephone number, your date of birth, your e-mail address, your IP address or user behavior when visiting a website. Information with which we cannot (or only with disproportionate effort) relate to you personally, e.g. through anonymization, are not personal data. The processing of personal data (e.g. the collection, querying, use, storage or transmission) always requires a legal basis and a defined purpose.

Stored personal data are deleted as soon as the purpose of the Processing has been achieved and there are no legitimate reasons for further retention of the data. We will inform you about the specific storage periods and criteria for storage in the individual processing operations. Regardless of this, we store your personal data in individual cases to assert, exercise or defend legal claims and if there are statutory retention requirements.

Who gets my data?

We only pass on your personal data that we process on our website to third parties if this is necessary for the fulfillment of the purposes and in individual cases is covered by the legal basis (e.g. consent or protection of legitimate interests). In addition, we pass on personal data to third parties in individual cases if this serves to assert, exercise or defend legal claims. Possible recipients can then e.g. Law enforcement authorities, lawyers, auditors, courts, etc.

Insofar as we use service providers for the operation of our website who, as part of order processing on our behalf, provide personal data in accordance with. Process Art. 28 GDPR, these recipients of your personal data can be. You can find more detailed information on the use of processors and web services in the overview of the individual processing operations.

Do you use cookies?

Cookies are small text files that we send to the browser of your device and store them as part of your visit to our website. As an alternative to using cookies, information can also be stored in the local storage of your browser. Some functions of our website cannot be offered without the use of cookies or local storage (technically necessary cookies). Other cookies, on the other hand, allow us to perform various analyses, so that we are able, for example, to recognize the browser you use when you visit our website again and to transmit various information to us (not necessary cookies). Cookies enable us to make our website more user-friendly and effective for you, for example by tracking your use of our website and by determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect the information directly through your browser. Cookies do not cause any damage to your device. You cannot run programs or contain viruses.

We inform you about the respective services for which we use cookies in the individual processing operations. Detailed information on the cookies used can be found in the cookie settings or in the Consent Manager of this website.


Domain	Name	Description	Storage duration
ticketcounter.eu	__RequestVerificationToken	This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorised posting of content to a website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.	Session
ticketcounter.eu	_pk_id.66337f8e-a2d8-450e-9711-3c9de8305f94.1b0e	This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_id is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.	29 Minutes
ticketcounter.eu	_pk_ses.66337f8e-a2d8-450e-9711-3c9de8305f94.1b0e	This cookie name is associated with the Piwik open source web analytics platform. It is used to help website owners track visitor behaviour and measure site performance. It is a pattern type cookie, where the prefix _pk_ses is followed by a short series of numbers and letters, which is believed to be a reference code for the domain setting the cookie.	29 Minutes
ticketcounter.eu	ASP.NET_SessionId	General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.	Session
ticketcounter.eu	ppms_privacy_66337f8e-a2d8-450e-9711-3c9de8305f94	Not available	ca. 12 Months

What rights do I have?

Under the conditions of the statutory provisions of the General Data Protection Regulation (GDPR), you as a data subject have the following rights:

Information in accordance with Art. 15 GDPR about the data stored about you in the form of meaningful information on the details of the processing and a copy of your data;
Correction in accordance with Art. 16 GDPR of inaccurate or incomplete data stored by us;
Deletion in accordance with Art. 17 GDPR of the data stored by us, insofar as the processing is not necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
Restriction of the processing in accordance with Art. 18 GDPR, insofar as the correctness of the data is disputed, the processing is unlawful, we no longer need the data and you refuse to delete it, because you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR.
Data portability in accordance with Art. 20 GDPR, insofar as you have provided us with personal data within the framework of consent pursuant to Art. 6 sec. 1 lit. a GDPR or on the basis of a contract pursuant to Art. 6 sec. 1 lit.b GDPR and these were processed by us by means of automated procedures. You receive your data in a structured, common and machine-readable format or we transmit the data directly to another responsible person, as far as this is technically feasible.
In accordance with Art. 21 GDPR, you object to the processing of your personal data, insofar as they are carried out on the basis of Art. 6 sec. 1 lit. e, f GDPR and there are reasons for doing so, which arise from your particular situation or if the objection is directed against direct marketing. The right to object does not exist if overriding, overriding reasons for processing are proven or if the processing is carried out for the assertion, exercise or defence of legal claims. Insofar as there is no right to object in individual processing operations, this is indicated therein.
Revocation in accordance with Art. 7 sec. 3 GDPR of your given consent with effect for the future.
Complaint under Art. 77 GDPR to a supervisory authority if you believe that the processing of your personal data violates the GDPR. As a rule, you can contact the supervisory authority of your usual place of residence, your workplace or our company headquarters.

How will my data be processed in detail?

In the following we will inform you about the individual processing operations, the scope and purpose of the data processing, the legal basis, the obligation to provide your data and the respective storage period. An automated decision in individual cases, including profiling, does not take place.

Provision of the website

Type and scope of processing

When you visit and use our website, we collect the personal data that your browser automatically transmits to our server. The following information is temporarily stored in a so-called log file:

IP address of the requesting computer
Date and time of access
Name and URL the retrieved file
website from which access is made (referrer URL)
browser used and, if applicable, the operating system of your computer, as well as the name of your access provider

Our website is not hosted by us, but by a service provider who for the purpose of the aforementioned data on our behalf in accordance with. Art. 28 GDPR processed.

Purpose and legal basis

The processing is carried out to safeguard our overriding legitimate interest in displaying our website and ensuring security and stability on the basis of the Art. 6 para. Lit. f GDPR. The collection of data and storage in log files is essential for the operation of the website. There is no right to object to the processing due to the exception according to Art. 21 Paragraph 1 GDPR. Insofar as the further storage of the log files is required by law, the processing takes place on the basis of Art. 6 Para. 1 lit. c GDPR. There is no legal or contractual obligation to provide the data, but it is technically not possible to call up our website without providing the data.

Storage duration

The aforementioned data are used for the duration of the display of the website [and for technical reasons beyond that for a maximum of 7 days.

Contact Form

Type and scope of processing

On our website, we offer you the option of contacting us using a form provided. The information that is collected via mandatory fields is required to process the request. In addition, you can voluntarily provide additional information that you believe is necessary to process the contact request.

When using the contact form, your personal data will not be passed on to third parties.

Purpose and legal basis

The processing of your data by using our contact form takes place for the purpose of communication and processing of your request on the basis of your consent in accordance with. Art. 6 para. 1 lit. a GDPR. If your request relates to an existing contractual relationship with us, processing for the purpose of fulfilling the contract is based on Art. 6 Para. 1 lit. b GDPR. There is no legal or contractual obligation to provide your data, but it is not possible to process your request without providing the information in the mandatory fields. If you do not want to provide this data, please contact us by other means.

Storage period

If you use the contact form on the basis of your consent, we will save the data collected each request for a period of three years, starting with the handling of your request or until you withdraw your consent.

If you use the contact form in the context of a contractual relationship, we will save the data collected for each request Duration of three years from the end of the contractual relationship.

Presences on social media platforms

We maintain so-called fan pages or accounts or channels on the networks mentioned below in order to provide you with information and offers within social networks and to offer you further ways to contact us and to find out about our offers. In the following, we inform you about what data we or the respective social network process from you in connection with the access and use of our fan pages/accounts.

Data we process from you

If you wish to contact us via Messenger or Direct Message via the respective social network, we will normally process your username, through which you contact us and store any other data you provide if this is necessary to process/respond to your request.

The legal basis is Art. 6(1) sentence 1 f) GDPR (processing is necessary to safeguard the legitimate interests of the controller).

(Static) Usage data we receive from the social networks

We receive automatically provided statistics about our accounts through Insights functionalities. The statistics include the total number of page views, likes, page activity and post interactions, reach, video views/views, and the proportion of men/women among our fans/followers.

The statistics contain only aggregated data which cannot be related to individuals. They are not identifiable to us.

What data you process social networks

In order to view the content of our fan pages or accounts, you do not have to be a member of the respective social network and no user account is required for the respective social network.

Please note, however, that when the respective social network is accessed, the social networks also collect and store data from website visitors without a user account (e..B. technical data in order to be able to view the website to you) and use cookies and similar technologies, which we have no influence on. Details can be found in the privacy policy of the respective social network (see the corresponding links above)

If you wish to interact with the content on our fan pages/accounts, e.B.g. comment, share or like our postings/posts and/or contact us via Messenger functions, prior registration with the respective social network and the provision of personal data is required.

We have no influence on the data processing by the social networks in the context of your use. To our knowledge, your data will be stored and processed in particular in connection with the provision of the services of the respective social network, furthermore for the analysis of the usage behaviour (using cookies, pixel/web beacons and similar technologies) on the basis of which advertising based on your interests is played out both within and outside the respective social network. It cannot be excluded that your data will be stored by the social networks outside the EU/EEA and will be passed on to third parties.

Information on, among other things, the exact scope and purposes of the processing of your personal data, the storage period/deletion as well as guidelines on the use of cookies and similar technologies in the context of the registration and use of social networks can be found in the social protection policy/cookie policy. There you will also find information about your rights and possibilities of objection.

Facebook page

When you visit our Facebook page, Facebook collects, among other things, your IP address and other information that is available in the form of cookies on your PC. This information is used to provide us, as the operator of the Facebook pages, with statistical information about the use of the Facebook page. For more information, please contact Facebook at the following link: https://facebook.com/help/pages/insights.

By means of the statistical information provided, it is not possible for us to draw conclusions about individual users. We only use them to respond to the interests of our users and to continuously improve our online presence and ensure the quality of these.

We only collect your data via our fan page in order to realize a possible provision for communication and interaction with us. This survey is typically carried out in the Your name, message content, comment content, and the profile information you provide "publicly."

The processing of your personal data for our above-mentioned purposes is based on our legitimate business and communicative interest in the offer of an information and communication channel in accordance with Art. 6 sec. 1 f) GDPR. If you, as a user, have given consent to the respective provider of the social network in the processing of data, the legal basis of the processing extends to Art. 6 sec. 1 a), Art. 7 GDPR.

Due to the fact that the actual data processing is carried out by the provider of the social network, our access possibilities are limited to your data. Only the provider of the social network is entitled to full access to your data. As a result, only the provider can directly take and implement appropriate measures to fulfill your user rights (request for information, requests for deletion, objection, etc.). The assertion of corresponding rights is therefore most effectively carried out directly against the respective provider.

Together with Facebook, we are responsible for the personal content of the fan site. Affected parties may be asserted by Facebook Ireland as well as with us.

The primary responsibility for the processing of Insights data lies with Facebook and Facebook in accordance with the GDPR fulfills all obligations under the GDPR with regard to the processing of Insights data, Facebook Ireland makes the essence of the Page Insights supplement available to the data subjects.

We do not make any decisions regarding the processing of Insights data and any other information resulting from Article 13 GDPR, including the legal basis, identity of the controller and storage period of cookies on user terminals.

Further information can be found directly on Facebook (supplementary agreement with Facebook): https://www.facebook.com/legal/terms/page_controller_addendum.

Twitter page

Together with Twitter, we are responsible for the personal content of the fan site. Affected parties may be asserted by Twitter Inc. as well as with us.

The primary responsibility under the GDPR for the processing of Insights data lies with Twitter and Twitter fulfils all obligations under the GDPR with regard to the processing of Insights data, Twitter Inc. makes the essence of the Page Insights supplement available to the data subjects.

We do not make decisions regarding the processing of Insights data and any other information resulting from Article 13 GDPR, including the legal basis, identity of the controller and storage period of cookies on user terminals

For more information, follow us on Twitter: Privacy Policy.

You can request the Twitter usage concept on which the offer is based at our above e-mail address with the keyword "Twitter usage concept".

LinkedIn page

LinkedIn is a social network of LinkedIn Inc. based in Sunnyvale, California, USA, which enables the creation of private and professional profiles. Users can maintain their existing contacts and make new ones. Companies can create profiles that upload photos and other company information. Other LinkedIn users have access to this information and can write their own articles and share this content with others.

The focus is on professional exchange on professional topics with people who have the same professional interests. In addition, LinkedIn is often used by companies and other organizations to hire employees and present themselves as an interesting employer.

For more information about LinkedIn, see: https://about.linkedin.com/

For more information about LinkedIn's privacy, please visit: https://www.linkedin.com/legal/privacy-policy

We do not collect or process any personal data through our LinkedIn corporate page.

Piwik PRO Analytics Suite

We use the Piwik PRO Analytics Suite as our website/app analytics software and thus also manage consents. We collect data about website visitors using cookies. The information collected includes, for example, the visitor's IP address, operating system, browser ID, browsing activity, and other information. View the scope of data collected by Piwik PRO.

We calculate metrics such as bounce rate, page views, sessions and the like to understand how our website/app is used. We may also create visitor profiles based on browsing history to analyze visitor behavior, display personalized content, and run online campaigns.

We host our solution on Microsoft Azure in Germany/Netherlands/United States/Singapore/ElastX in Sweden, and store the data for 14/25 months.

Purpose of data processing: Analytics and conversion tracking based on your consent. Legal basis: Art. 6 (1)(a) GDPR.

Piwik PRO does not share the data about you with other sub-processors or third parties and does not use it for its own purposes. For more information, please see Piwik PRO's Privacy Policy.

Adobe Typekit

Type and scope of processing

We use Adobe Typekit of Adobe Inc., San Jose, California, US, as a service to provide fonts for our online offering. To obtain these fonts, connect to servers from Adobe Inc., transferring your IP address.

Purpose and legal basis

The use of Adobe Typekit is based on our legitimate interests, i.e. interest in a uniform provision and the optimization of our online offer in accordance with Art. 6 sec. 1 lit. f. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Adobe Inc.. For more information, see the privacy policy for Adobe Typekit: https://www.adobe.com/de/privacy/policies/adobe-fonts.html.

CDNJS

Type and scope of processing

We use CDNJS to properly provide the content of our website. CDNJS is a Cloudflare, Inc. service that acts as the Content Delivery Network (CDN) on our website.

A CDN helps to deliver content from our online offering, especially files such as graphics or scripts, faster with the help of regionally or internationally distributed servers. When you access this content, you connect to Cloudflare, Inc. servers, , transmitting your IP address and, if applicable, browser data such as your user agent. This data will be processed exclusively for the above purposes and for the maintenance of the security and functionality of CDNJS.

Purpose and legal basis

The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision and the optimization of our online offer in accordance with Art. 6 sec. 1 lit. f. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Cloudflare, Inc.. For more information, see the privacy policy for CDNJS: https://www.cloudflare.com/privacypolicy/.

Google CDN

Type and scope of processing

We use Google CDN to properly provide the content of our website. Google CDN is a Google Ireland Limited service that acts as the Content Delivery Network (CDN) on our website.

A CDN helps to deliver content from our online offering, especially files such as graphics or scripts, faster with the help of regionally or internationally distributed servers. When you access this content, you connect to Google Ireland Limited servers, Gordon House, Barrow Street, Dublin 4, Irland, transmitting your IP address and, if applicable, browser data such as your user agent. This data will be processed exclusively for the above purposes and for the maintenance of the security and functionality of Google CDN.

Purpose and legal basis

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Google Ireland Limited. For more information, see the privacy policy for Google CDN: https://policies.google.com/privacy.

Google Fonts

Type and scope of processing

We use Google Fonts of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, as a service to provide fonts for our online offering. To obtain these fonts, connect to servers from Google Ireland Limited, transferring your IP address.

Purpose and legal basis

The use of Google Fonts is based on our legitimate interests, i.e. interest in a uniform provision and the optimization of our online offer in accordance with Art. 6 sec. 1 lit. f. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Google Ireland Limited. For more information, see the privacy policy for Google Fonts: https://policies.google.com/privacy.

Google reCAPTCHA

Type and scope of processing

We have integrated components from Google reCAPTCHA on our website. Google reCAPTCHA is a service of Google Ireland Limited and allows us to distinguish whether a contact request originates from a natural person or is done automatically by means of a program. When you access this content, you connect to Google Ireland Limited servers, Gordon House, Barrow Street, Dublin 4, Irland, transmitting your IP address and, if applicable, browser data such as your user agent. Furthermore, Google reCAPTCHA records the user's dwell time and mouse movements to distinguish automated requests from human ones. This data will be processed exclusively for the above purposes and for the maintenance of the security and functionality of Google reCAPTCHA.

Purpose and legal basis

The use of the service is based on our legitimate interests, i.e. for protection in the transmission of forms in accordance with Art. 6 sec. 1 lit. f. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Google Ireland Limited. For more information, see the privacy policy for Google reCAPTCHA: https://policies.google.com/privacy?hl=en-US.

JSDelivr CDN

Type and scope of processing

We use JSDelivr CDN to properly provide the content of our website. JSDelivr CDN is a Prospect One service that acts as the Content Delivery Network (CDN) on our website.

A CDN helps to deliver content from our online offering, especially files such as graphics or scripts, faster with the help of regionally or internationally distributed servers. When you access this content, you connect to Prospect One servers, Krolewska 65a, Krakow, Malopolskie 30-081, Poland, transmitting your IP address and, if applicable, browser data such as your user agent. This data will be processed exclusively for the above purposes and for the maintenance of the security and functionality of JSDelivr CDN.

Purpose and legal basis

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Prospect One. For more information, see the privacy policy for JSDelivr CDN: https://www.jsdelivr.com/privacy-policy-jsdelivr-net.